Privacy Policy

Effective date: 2 August 2026. This policy also forms Part 3 of our terms and conditions.

Majestic Water Taxis Pty Ltd (“we”, “us”, “our”) operates majesticwatertaxis.com.au. This policy explains what personal information we collect, why we collect it, and how we handle it, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

We collect only what we need to arrange and deliver your trip. That is normally:

• your first name;
• your email address;
• your pick-up and drop-off locations, and the date and time of travel;
• a contact phone number, so the captain can reach you on the day;
• your business name, where you give it to us — we may use this for marketing. You can opt out at any time using the unsubscribe link in any email we send you, or by replying and asking us to stop.

We do not store banking or payment card details on this website. Card payments are entered into our payment provider’s secure systems, or taken by the captain on board on the day.

• To provide quotes and confirm, manage and operate your booking
• To contact you about your trip
• To improve our website and services

We do not sell your personal information, and we only share it with service providers needed to run our business (payment processing, email delivery, website hosting and security), or where the law requires.

Our site uses cookies for essential site functions, remembering preferences, and anonymous analytics that show us how the site is used. You can refuse cookies in your browser settings; some features may not work without them.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set the Australian standard for what may be collected, how it must be handled, and what you are entitled to ask of us. We collect only information that is reasonably necessary for our services, and we do not collect sensitive information.

We do not store banking or payment card information on this website. Card payments are handled directly by our payment provider’s secure systems; we never hold your card number, expiry date or CVV on our site.

Information you send us through this website is protected in transit by encryption (HTTPS/TLS). Once received, your booking details are held in our systems with access limited to the staff who need them to arrange your travel, and to our payment provider, accountants or lawyers where disclosure is necessary. We take reasonable steps to protect that information against misuse, loss, unauthorised access, modification or disclosure, and we keep it only for as long as we need it or the law requires.

Marketing emails always include an unsubscribe option, as required by the Spam Act 2003 (Cth). Opting out of marketing does not affect the messages we must send you about a booking you have made.

You may request access to, correction of, or deletion of your personal information at any time — contact us using the details below.

Our services are intended for adults, and our terms and conditions require the person making a booking to be over 18. We do not ask for anyone’s date of birth or age, so we cannot always tell how old a person is, and we do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe we hold information about a child, please contact us and we will delete it.

We store your information in Australia. If you contact us from overseas, your information is transferred to and processed in Australia.

Some service providers we use — for example our website analytics or email provider — may store data outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

We may disclose personal information where we are required or authorised by law to do so, or where we reasonably believe it is necessary to comply with a legal obligation, court order or request from a regulator; to protect our rights or property; to investigate suspected wrongdoing; or to protect the safety of any person.

Our website links to other sites, including restaurants, venues and booking services. We do not control those sites and this policy does not apply to them. We recommend you read the privacy policy of any website you visit.

If you believe we have mishandled your personal information, please contact us at [email protected]. We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Majestic Water Taxis Pty Ltd — phone 0439 625 377 — email [email protected] or use our contact form.

We may update this policy from time to time; the current version will always be on this page with its effective date.